Privacy Policy
This Privacy Policy describes how Frametier Media ("Frametier Media", "we", "our", or "us") collects, uses, discloses, and protects your information when you access or use our website located at www.frametiermedia.com (the "Site") and our image background removal and related services (the "Services").
Frametier Media is operated by FRAMETIER MEDIA USLLC, a company incorporated in California, USA, with its registered address at 41577 MELFORD TER FREMONT, CA 94538
This Privacy Policy is designed to comply with the Law on Electronic Transactions No. 20/2023/QH15 and Decree No. 13/2023/ND-CP on Personal Data Protection of Vietnam, as well as international data protection standards (where applicable)
By accessing or using the Site or Services, you agree to the terms of this Privacy Policy.
1. How we use your information
We collect and use information only as necessary to provide and improve our Services.
When you create an account, make a purchase, contact us, or upload media files, we may receive basic details such as your name, email address, payment information, and the images or videos you submit for processing. Like most online services, we also automatically receive limited technical information to ensure the platform functions properly, remains secure, and continues to improve.
We use this information to operate our Services, process your media files, manage accounts and payments, maintain security, improve performance, and comply with legal obligations.
2. Use of media files submitted to us
Our Services allow you to upload images and videos for editing. We process uploaded content solely to deliver the requested Services. We do not use, publish, or commercially exploit your media files without your permission.
In alignment with our Terms of Service, all submitted media files and final deliverables will be stored on our secure servers for a period of thirty (30) days after the completion of the project. After this period, files will be permanently deleted from our primary storage.
3. Sharing and international transfers
We may work with trusted service providers, such as hosting or payment partners, who help us operate Frametier Media. These partners are required to handle information responsibly and in accordance with applicable data protection standards.
If you access our Services from outside the country in which our company is registered, your information may be transferred and processed in other jurisdictions with appropriate safeguards in place.
We may also disclose information where required by law or to protect our rights and users.
4. Website operation and data protection
We use cookies and similar technologies to ensure the website functions properly and to understand how users interact with our Services. Where required, we request consent before using non-essential cookies.
We implement reasonable technical and organizational measures to safeguard information. Personal data is retained only as long as necessary to provide the Services and meet legal obligations.
If you access Frametier Media from outside the country where we are registered, your information may be processed in other jurisdictions with appropriate safeguards in place.
5. Updates and Contact
We may update this Privacy Policy from time to time. The latest version will always be available on our website with an updated effective date. If you have any questions about this Policy, please contact: